Jul
15th
Wed
15th
If you’ve been to our home page this morning, you know that today we’ve introduced Lithium Social CRM, the next generation of our solution for customer communities. It’s been many months in the making. In many ways, it’s the natural evolution of everything we’ve done and everything we’ve learned for the past 10 years. To mark the occasion, I thought I’d share some of my thoughts about how and why the worlds of “social” and “CRM” have come together, and what it means to the average…
