Sep
18th
Thu
18th
A few thoughts on community names:
Even if your community focuses on support, I recommend never using that word in the community name or forum names. For some reason, many users who see that word automatically think “direct support,” and as a result you’ll get many more complaints on the order of, “I posted my question an hour ago — where is the company with my answer??”
Linking from the support page, however, is a must, and doesn’t seem to have the same effect. For most of our…
