Dec
16th
Tue
16th
Paul Greenberg has a terrific article on ZDNet this morning: CRM 2009 - Companies to Watch For - Second Verse, Different Than the First. Paul has long been waving the “social CRM” banner, and his summary of where CRM vendors stand — and where they are going — in 2009 pays close attention to the integration of social elements into the CRM suite.
There aren’t good numbers out there on this, but I’d venture to say that Lithium has the largest base of CRM-integrated communities of any…
